• support@horizonprofinance.com
  • +16192027182


POLICIES

1. Privacy Policy


Overview: Horizonprofinance is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data.
Information We Collect: We collect personal information such as your name, email, phone number, and trade transaction history when you sign up for our platform. We may also collect non-personal data such as device type, IP address, and browsing patterns for platform improvements.
How We Use Your Information: Your information is used to: • Provide you with the services you request (e.g., trading functionality) • Process your transactions and withdrawals • Send updates or promotional materials (only if you opt-in) • Improve the platform and customer experience Data Security: We use encryption and secure data storage practices to ensure your information is protected.
Third-Party Sharing: We do not sell or rent your personal data to third parties. We may share your information with trusted partners for purposes such as payment processing or marketing (only with your consent).

2. Terms of Service


Account Creation: To use our platform, you must create an account by providing accurate and complete information. You agree to keep your account details confidential and notify us immediately of any unauthorized use. Eligibility: You must be at least 18 years old and legally able to enter into contracts to use our platform. Users from certain jurisdictions may be restricted from accessing the platform due to local laws and regulations. Trading: By placing trades, you acknowledge that you are familiar with the risks involved in trading. We do not provide investment advice, and you are solely responsible for your trading decisions. Fees: Our platform charges fees for various services, including trading, deposits, and withdrawals. Detailed information on fees is available on our website and may change from time to time. Limitation of Liability: We are not liable for any losses or damages resulting from trading, including system outages or errors, and we disclaim any responsibility for the accuracy or completeness of market data. Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in fraudulent activities.

3. Risk Disclosure Statement


General Trading Risks: Trading involves significant risk and may result in the loss of capital but what’s important is the risk management applied, making sure that profits are higher than the expected loss ratio. Past performance is not indicative of future results. Market Volatility: The financial markets are subject to volatility and sudden price changes. External factors, such as economic events or political developments, can impact asset values, and trades may be subject to slippage. Leverage Risk: Using leverage to trade can magnify both potential profits and losses. We recommend caution when using margin and leverage in your trades. Third-Party Risks: Our platform may rely on third-party providers for services such as payment processing and data feeds. While we work with reputable partners, we cannot guarantee their performance.

4. Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy


AML Policy: HPF complies with applicable Anti-Money Laundering (AML) regulations to prevent money laundering and terrorist financing. We reserve the right to monitor transactions for suspicious activities. KYC Verification: To comply with KYC regulations, we require users to verify their identity before making deposits or withdrawals. This process may include submitting identification documents such as a passport or driver’s license. Transaction Monitoring: We monitor all transactions for unusual activity and may request additional information or freeze accounts if suspicious behavior is detected.

5. Refund and Withdrawal Policy


Withdrawals: Withdrawals are processed within 1-3 business days. You may request a withdrawal to the payment method associated with your account at the end of each trading session. Withdrawal requests may be subject to fees and minimum limits. Refunds: Refunds are not generally offered for trades or services once they are completed. However, we may consider refunds or reversals in exceptional cases, such as system errors or fraudulent activity. Currency Conversion Fees: If withdrawing funds in a different currency, conversion fees may apply, depending on the method and platform policies.

6. User Conduct Policy


Prohibited Activities: Users are prohibited from engaging in activities such as: • Fraudulent transactions or activities • Using the platform to conduct illegal activities • Manipulating market prices (e.g., pump-and-dump schemes) • Using abusive or offensive language in communications Disciplinary Actions: We reserve the right to suspend or terminate accounts that engage in prohibited activities. Legal action may be taken for any violations that cause harm to the platform or other users.

7. Trading Hours and Market Availability


Platform Availability: Our platform is available 24/7, but market trading hours may vary depending on the assets being traded. Please check the asset-specific trading hours for the most up-to-date information. Market Holidays: There may be periods when the markets are closed or trading is limited due to public holidays or technical maintenance. We will notify users in advance of any changes to trading hours.